Terms of Service
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Last updated: 10/07/2025
By booking a service with The Cleaning Bureau, you agree to the following terms and conditions. These terms are designed to ensure transparency, professionalism, and a high-quality experience for both our clients and our team.
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1. Services Provided
The Cleaning Bureau offers residential, commercial, and specialised cleaning services. All services are outlined at the time of quote or booking and are subject to availability and confirmation.
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2. Quotes & Bookings
• All quotes are valid for 7 days from the date of issue.
• Quotes provided via phone or online are subject to change upon a site visit or further clarification.
• Bookings are confirmed once you receive written or email confirmation.
• Prices are based on the information provided by the client. Any changes to the scope of work may result in additional charges.
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3. Cancellations & Rescheduling
• We require a minimum of 24 hours’ notice for cancellations or rescheduling.
• Cancellations with less than 24 hours’ notice may incur a 50% cancellation fee.
• Missed appointments (no-shows) may be charged in full.
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4. Access to Property
• Clients must ensure access to the property at the agreed time.
• If entry is not possible due to keys, locks, or access restrictions, the full service fee may be charged.
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5. Payments
• Payment is due upon completion of the service unless otherwise agreed.
• We accept card, bank transfer, and other approved payment methods.
• Invoices must be paid within 7 days unless part of a subscription or prepaid plan.
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6. Satisfaction Guarantee
• If you are not satisfied with the quality of the clean, please notify us within 24 hours of service.
• We will make reasonable efforts to address the issue or return for a re-clean (where appropriate).
• Refunds are issued at our discretion and based on the nature of the concern.
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7. Health & Safety
• We reserve the right to refuse service if the working environment is unsafe or poses a health risk to our team.
• We do not handle hazardous materials or deep biohazard cleaning unless explicitly agreed in writing.
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8. Damage & Liability
• We are fully insured and take care in every clean.
• Any accidental damage caused by our team must be reported within 24 hours.
• The Cleaning Bureau is not liable for pre-existing damage or fragile items not disclosed during booking.
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9. Privacy Policy
• Any personal information shared with The Cleaning Bureau will be treated confidentially and used solely to deliver our services.
• We will never sell or share your data with third parties without your consent.
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10. Right to Refuse Service
The Cleaning Bureau reserves the right to decline or discontinue service at any time if:
• The client is abusive or disrespectful
• The working conditions are unsafe
• The terms of service are breached
