Privacy Policy
Effective Date: (20/07/2025)
At The Cleaning Bureau, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
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1. Who We Are
The Cleaning Bureau (“we”, “our”, “us”) provides residential and commercial cleaning services throughout the UK. Our website address is: [insert your website URL].
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2. What Information We Collect
We may collect and process the following types of personal data:
• Identity Data: Full name, title
• Contact Data: Address, email address, telephone number
• Service Data: Details of your cleaning needs, property type, appointment preferences
• Payment Data: Payment method, billing address (note: card payments processed via secure third-party providers)
• Technical Data: IP address, browser type, and device data when using our website
We do not collect any special category data (e.g. health, ethnicity, religion) unless explicitly provided and necessary to deliver a service.
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3. How We Use Your Data
We use your personal data to:
• Provide and manage your cleaning services
• Communicate with you regarding bookings, inquiries, or feedback
• Process payments securely
• Send updates, offers, or service announcements (with your consent)
• Comply with legal and regulatory obligations
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4. Lawful Basis for Processing
We process your data under the following lawful bases:
• Contractual obligation (to fulfil your service booking)
• Legitimate interest (to improve our services)
• Consent (for marketing or promotional communications)
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5. Sharing Your Data
We only share your data when necessary and with:
• Trusted subcontractors and service professionals (who are GDPR-compliant)
• Payment processors (e.g. Stripe, PayPal)
• Website and marketing platforms used to manage our services
• Legal or regulatory authorities if required
We will never sell your data to third parties.
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6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
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7. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time (for marketing)
• Object to or restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at:
📧 Email: info@thecleaningbureau.co.uk
📞 Phone: 07584795947
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8. How We Protect Your Data
We use secure systems and encryption tools to protect your data against unauthorised access, alteration, or disclosure. All service providers we use are vetted for GDPR compliance.
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9. Cookies
Our website may use cookies to improve user experience. You can accept, refuse, or manage cookies when visiting our site. For more, see our [Cookie Policy] (if applicable).
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10. Updates to This Policy
We may update this Privacy Policy from time to time to remain compliant with the law or reflect changes in our practices. The latest version will always be available on our website.
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Last updated: (20/07/2025)
If you have any questions or concerns, please contact us directly.